Auditors have a unique opportunity to survey the complete business process as well as all associated interfaces – including operations-relevant IT applications – from an independent bird’s-eye perspective. At the same time, not only points of friction between the various process partners become apparent, but also organizational system gaps along the processes to be examined. The examiner within a practical audit environment requires special techniques and acquired skills in order to conduct goal-oriented communications, mediation and negotiation with and between the process partners who are to be audited. Within a practical environment, the fact often is neglected that a high degree of technical expertise is effective only if coupled with a corresponding amplitude of communicative capability.
This particular training and consultancy module teaches participants how to arrange procedures with regard to negotiations involving important and steadfast persuasion among audit partners. The degree of success regarding such negotiations is decisive with respect to the audit assignment’s effectiveness. In joint dialog with course participants, the ARC team can demonstrate the success of audit-oriented change management within a practical environment. Instructors illustrate practice-oriented intervention concepts and techniques that enable course participants to review various patterns of behavior within the areas they examine as well as to derive appropriate audit solutions.
Assisted by case studies and examples from an empiric setting, instructors are able to achieve clarity and train various practical situations with course participants. Altogether, the trainers employ what has become a recognized, audit-oriented methodic triad. This concept of instruction consists of the examination and support of intended modifications as well as the initialization of new, value-additive audit recommendations and corporate projects.