Intercultural Communication Competence for Auditors

Overview:

Today’s internal auditors work around the world, interviewing, negotiating, and writing audit reports for multiple international stakeholders. Communicating across cultures brings new challenges that require you to be more aware of language, culture and behavior than ever before. Because when you get it wrong, you can negatively affect the outcome of the audit.

Increase your knowledge of how to audit in other cultures while understanding the impact of your own culture on the success or failure of your communication.

Program objectives and results:

• Apply the Trompenaars-Hampden-Turner ‘7 Dimensions’ so you have a deeper understanding of what cultural tendencies may be at play for you and your audit clients;
• Assess the effectiveness of your communication style in the moment so you can begin to overcome perceived misunderstandings immediately;
• Deal with challenging situations within the audit process that may arise from cultural differences and misunderstandings;
• Understand how behaviour, language and emotion can influence your response to challenging communication situations;
• Implement strategies to resolve cultural dilemmas so that audit objectives can be achieved while maintaining professionalism.