The Power of Active Listening in Audits: Understanding, Empathy, and Insight
– Develop active listening techniques to enhance understanding, build rapport with stakeholders, and uncover deeper insights during audits. Learn the essential techniques of active listening to build stronger relationships with stakeholders, uncover hidden insights, and enhance the overall quality and depth of your audits. Discover how understanding and empathy lead to greater audit success.–
Description:
In the world of internal audit, technical expertise is essential, but the ability to actively listen is what truly sets great auditors apart. Active listening allows auditors to build trust, create rapport, and gain a deeper understanding of the business and its risks.
This training focuses on teaching auditors the art of active listening to enhance their communication skills, uncover critical information, and drive more effective audits. Active listening involves more than just hearing; it requires full engagement, empathy, and the ability to process and respond thoughtfully to the information received.
In this course, you’ll learn techniques for developing this critical skill, enabling you to extract richer insights during audit interviews, enhance stakeholder relationships, and create a foundation of trust and transparency.
This training will equip internal auditors with the ability to listen deeply, engage empathetically, and interpret information with greater insight, ensuring that each audit interview delivers richer findings and fosters stronger, more trusting relationships with stakeholders.
Through practical techniques and real-world applications, participants will leave with the tools needed to elevate their listening skills and transform their audit processes. By mastering active listening, auditors can ask the right questions, better interpret responses, and ultimately deliver more insightful, impactful audit findings. This course will transform the way you approach audits, helping you become not just a better auditor but a more trusted advisor.
Objectives:
- Understand the core principles of active listening and its importance in the audit process.
- Develop empathy and emotional intelligence to build trust and rapport with stakeholders during audits.
- Learn to read verbal and non-verbal cues to uncover deeper insights and hidden information.
- Master techniques for active engagement in audit interviews, ensuring you gather the most valuable information.
- Enhance questioning skills to follow up effectively and clarify critical points.
- Practice strategies for managing difficult conversations and maintaining professionalism under pressure.
- Learn how to process information effectively and respond thoughtfully, improving the overall quality of audit discussions.
- Apply active listening techniques to enhance collaboration and communication within audit teams and with other departments.
Topics:
- Introduction to Active Listening in Audits
- Defining active listening and its role in internal auditing
- The connection between listening, empathy, and audit quality
- The impact of active listening on stakeholder relationships
- The Science of Listening: Understanding How We Process Information
- The psychological and neurological basis of listening
- Common barriers to active listening and how to overcome them
- Strategies for maintaining focus and engagement in audit discussions
- Building Trust and Rapport with Stakeholders
- Developing emotional intelligence and empathy
- Techniques for establishing rapport during audit interviews
- Creating an open environment for honest dialogue
- Active Listening in Action: Techniques for Effective Engagement
- Mastering verbal and non-verbal listening cues
- Reflective listening: repeating and summarizing to ensure understanding
- Techniques for asking follow-up questions and probing deeper
- Enhancing Audit Interviews with Active Listening
- Structuring interviews to maximize information gathering
- Managing difficult conversations and challenging responses
- Balancing listening with guiding the discussion toward key audit objectives
- Processing Information and Responding Effectively
- Techniques for organizing and interpreting information during audits
- Responding to stakeholders in a way that adds value
- Balancing empathy with the need for objectivity and critical thinking
- Practical Application: Active Listening for Team Collaboration and Stakeholder Communication
- Using active listening within audit teams to enhance collaboration
- Improving communication with executives and other departments
- Real-life case studies: active listening in challenging audit scenarios
Training Team
Audit-Championship is a university spin-off. We focus on networking between science and practice. Audit-Championship provides thought leadership and innovative methods to support its customers across all industries in digital transformation. We support audit departments globally as well as national Internal Audit associations with yearly 2.900+ training days and transformation services along an internal audit knowledge value chain.
Inhouse Training on demand
Conditions and Price
Get in touch with us, we look forward to developing a great training event and didactical concept for you and your internal audit team.
Didactics | Methodology
We train you and your team on-site, or we can train you online worldwide in the form of a Virtual Training Series: Interactive lecture, discussion, practical example, case studies, reflection.
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