Building Trust and Reducing Friction: Bridging the Communication Gap Between Auditors and Auditees
– Master the art of clear, assertive communication that fosters understanding, reduces friction, and builds stronger auditor-auditee relationships. Develop the essential communication skills that foster strong, productive relationships between auditors and auditees. Learn how to communicate assertively and clearly, reduce misunderstandings, and create a collaborative environment that drives audit success. –
Description:
Effective communication is the cornerstone of successful audits. Miscommunication or lack of clarity can lead to friction, misunderstandings, and resistance from auditees, which can compromise the quality and impact of the audit.
This training focuses on teaching auditors how to bridge the communication gap between auditors and auditees through clear, assertive, and empathetic communication strategies. Participants will learn how to craft messages that resonate, create transparency in audit processes, and foster a culture of collaboration.
Whether it’s delivering difficult feedback, negotiating sensitive topics, or explaining complex audit findings, this course will provide you with the tools to communicate in ways that build trust, reduce defensiveness, and promote mutual understanding.
By mastering these communication strategies, auditors can significantly enhance stakeholder engagement, reduce resistance, and ensure that audit recommendations are implemented more effectively. This training will empower you to become a confident, clear, and assertive communicator, leading to stronger auditor-auditee relationships and more impactful audit results.
Objectives:
- Understand the fundamentals of effective audit communication and its impact on auditor-auditee relationships.
- Learn how to communicate assertively and clearly without causing defensiveness or resistance from auditees.
- Master the art of delivering difficult messages in a way that fosters understanding and reduces friction.
- Develop active listening skills to ensure full engagement during audit discussions and interviews.
- Explore techniques to build trust and transparency throughout the audit process.
- Gain skills in managing conflict and resolving misunderstandings to maintain positive relationships.
- Learn how to tailor communication styles to different stakeholder groups, from executives to operational teams.
- Enhance your ability to negotiate and reach consensus on audit findings and recommendations with auditees.
Topics:
- Fundamentals of Effective Audit Communication
- Understanding the communication gap between auditors and auditees
- The role of clear, assertive communication inbuilding relationships
- Overcoming common communication challenges in audits
- Communicating Assertively: Balancing Clarity and Empathy
- The importance of being assertive without being aggressive
- Techniques for delivering messages with confidence and respect
- Ensuring clarity in audit instructions, findings, and recommendations
- Delivering Difficult Messages: Navigating Sensitive Topics
- Preparing for difficult conversations during audits
- Communicating audit concerns, risks, and findings diplomatically
- Handling auditee defensiveness or resistance with empathy
- Active Listening for Enhanced Engagement
- Developing active listening skills to fully understand auditee perspectives
- Encouraging open dialogue and gathering critical information
- Using active listening to build rapport and trust
- Building Trust and Transparency with Auditees
- The importance of transparency throughout the audit process
- Communicating audit scope, objectives, and expectations clearly
- Establishing trust through consistent and open communication
- Managing Conflict and Resolving Misunderstandings
- Identifying and addressing communication breakdowns
- Techniques for managing conflicts with auditees constructively
- Using negotiation and consensus-building to resolve disputes
- Tailoring Communication to Different Stakeholders
- Adapting communication styles for executives, management, and operational teams
- How to communicate technical audit findings in a way that resonates with non-technical audiences
- Using concise executive summaries to engage leadership and drive action
Training Team
Audit-Championship is a university spin-off. We focus on networking between science and practice. Audit-Championship provides thought leadership and innovative methods to support its customers across all industries in digital transformation. We support audit departments globally as well as national Internal Audit associations with yearly 2.900+ training days and transformation services along an internal audit knowledge value chain.
Inhouse Training on demand
Conditions and Price
Get in touch with us, we look forward to developing a great training event and didactical concept for you and your internal audit team.
Didactics | Methodology
We train you and your team on-site, or we can train you online worldwide in the form of a Virtual Training Series: Interactive lecture, discussion, practical example, case studies, reflection.
ENJOY THE TRAINING
After entering your contact data, we are happy to support you in a timely manner and will be in touch with you within the next 48 hours.
