2100, Serious Business Game, Gamified Training, ARC

2100 | ALREADY LIVE FOR TRAINING
Serious Business Game on Customer Service

Effective and practical learning of customer-centric processes | Improved customer understanding

‘2100’ is a futuristic adventure in which the student travels to the forward in time to begin from zero in a huge corporation. The goal is to become the company’s CEO. Your success… or failure will depend on your capacity to listen to, help and take care of your customers.

‘2100’ is the first simulator specializing in developing customer service skills and recreates up to 27 “real” situations to work on a total of 17 skills.

The training ‘2100‘ is currently available in the following languages: English, German, French, Spanish, Italian, Chinese, Turkish, Portuguese (Brazil), Russian, Arabic, Dutch, Korean.

Approximate training duration: 5 – 10 hours

Characteristics of the Serious Business Game:

Learn with game based didactic methods.
Applicable and practical contents.
Results-oriented learning with revolutionary gamification technologies.
Use the simulations for experience-based learning.
Flexible, intuitive to use, fast and easy to train.
An exciting gamification storyline facilitates targeted learning.
A unique learning experience!

Get your free demo-licence

Methodology:

The developed game-based learning method is a
combination of 3 elements:

High quality content equivalent to a two-day
on-site course, with a strong practical focus
that is useful and directly applicable to the
work.
The use of gamification techniques in terms
of story telling, ranking motivation, scoring,
different learning and game levels, and
incentives through recognition and awards.
This makes the training a motivating and
exciting learning experience. This directly
promotes the intrinsic motivation to learn on
your and your employees’ side.
Practical exercises that allow you as a
participant to practice directly in a safe and
motivating environment and to implement
the practical knowledge. You will receive
detailed feedback in the form of individual
learning loops.

Why 2100?

Useful content. Leadership, negotiation, time management, personal productivity and customer service. Skills with a direct impact.
Gamification techniques such as storytelling, badges and levels to generate ‘engagement’. Rankings and challenges to increase motivation in the participant.
Sophisticated simulators representing real situations. Safe environment for the employee to practice and receive feedback for improvement.

the great strength is that the participants receive direct feedback on their actions. The feedback loop in practice is often longer until the next customer meeting or complaint. In Serious Business Games the learning curve is steeper and more direct. If customers and processes are not geared toward the customer or the customer is not well looked after, there will be a reaction in the form of buying fewer or no products, positive or negative social media feedback, which directly affects the corporate brand and its reputation. The participant learns to understand these numerous cause-and-effect chains. The participant can change his behavior immediately and thereby align directly with the customer.

Module I

Module I: I am the customer

Keys to understanding the customer.
The importance of being proactive.

Module II

Module III

Module IV

Module V

Module VI

Module VII

Module VIII

94 %

Completion rate

97 %

Applicability rate

93 %

Recommendation rate

How do you make it work? What are the IT requirements?

The only thing you need to use this business game training is an end device with internet access.
You can access our performance-optimised business game platform at any time, from anywhere in the world via your individual user profile or integrate the business game training into your LMS (Cornerstone, Moodle, SAP Success Factors, etc.).
You will receive regular reports on the progress of your participants and training groups. This allows you to keep an overview at all times and motivate your teams in a goal-oriented manner.

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